Student Advice and Support
It is ok to not be ok. If you have any concerns or worries, please speak to someone. You could speak to any member of staff or someone at home – whoever you feel able to talk with.
However, there are lots of other ways in which we can support you. Many students find excellent advice and support from the following organisations.
Kooth is a FREE, anonymous, confidential, safe online wellbeing service offering counselling, information and forums for children and young people.
Kooth provides access 365 days a year to counsellors, who are available from 12noon to 10pm every Monday to Friday and 6pm to 10pm every Saturday & Sunday
An introduction to Kooth - (password required for the video is koothyyoung2010)
|The School Nurse Team and Chathealth Service||
ChatHealth is an easy way for parents, carers, and young people to confidentially ask for help about a range of issues or make an appointment with a school nurse.
Parents and pupils who have already used the ChatHealth service have said they like using the messaging service because it is less embarrassing, quick and easy, anonymous and non-judgemental.
Text messages sent are delivered to a secure website and responded to by the Suffolk School Nursing team. The service is available Monday to Friday 09:00 – 16:30, excluding bank holiday. Out of hours, anyone who texts the service receives a ‘bounce-back’ message that explains where to get help if their question is urgent, and when they can expect to get a response. Texts are replied to within one working day.
This service provides confidential advice and support for a range of health and wellbeing issues, including:
Tel: 07507 333 356
An introduction to ChatHealth
Thinkuknow provides you with advice, help and support on how to keep yourself and your friends safe online. It is based around three key themes:
Sex, Relationships & The Internet
Three things that can get a little complicated. Thinkuknow is the right place to go for advice on lots of topics, including:
While seeking support online it’s important to be cautious about who is offering help. If you are worried about someone who is offering you support online, or if someone is trying to pressure you to do something you don’t want to do, you can get help by contacting:
where a specialist child protection adviser will support you.
Bereavement and Loss
Advice and support for those dealing with loss or bereavement.
|Bullying||Bullying – victim or witness. Information on where to go, what to do and who can help.||
Childline Tel: 08001111
Help and support for those affected by violent, controlling or coercive behaviour in a home, family or close relationship situation.
24-hour National Domestic Violence Tel: 0808 2000 247
|Drugs||Information, advice and guidance on the facts, dangers and the law around drug use and abuse.||themix.org.uk/|
|Eating Disorders||Support for anyone affected by eating disorders such as anorexia, bulimia and binge eating disorder.||
Helpline: 0808 801 0677
Youth line: 0808 801 0711
|Exams||Support and information around preparing for exams and dealing with pressure.|
|LGBTQ+||Support and information for Lesbian, Gay, Bisexual or Transgender individuals and those questioning their sexuality.|
|Mental Health||Information and advice for seeking help around mental health issues.|
|Physical Heath||Information and advice for seeking help around physical health issues.|
|Relationships||Information and advice around safe and healthy friendships and relationships.|
|Sexual Health||Information and advice for seeking help around physical health issues.|
|Young Carers||Information and advice around practical and emotional help|